me779 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal data processed by me779 ("me779," "we," "our," or "us") in connection with your use of the me779 website and all associated online gaming services available at me779.app (the "Platform"). me779 is committed to protecting the privacy and security of the personal information of all Players and visitors in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC") of the Philippines.

This Policy describes: the categories of personal data we collect; the purposes for which we process such data; the legal bases for processing; the parties with whom we share your data; your rights as a data subject under Philippine law; and how to contact us regarding your data.

2. Data Controller

me779 is the personal information controller ("PIC") responsible for your personal data processed through the Platform. me779 operates under a licence issued by the Philippine Amusement and Gaming Corporation ("PAGCOR"). All inquiries regarding the processing of personal data may be directed to our designated Data Protection Officer ("DPO") using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a me779 account, we collect: full legal name; date of birth (to verify 21+ age eligibility as required by PAGCOR); registered Philippine mobile number; email address; residential address; and, where applicable, government-issued identification number (e.g., Philippine National ID, SSS, GSIS, TIN, or Passport number) for identity verification purposes.

3.2 Financial Data

To process deposits and withdrawals, we collect: GCash account details; PayMaya account details; bank account information (BPI, BDO, Metrobank, or other participating banks); transaction history; and source-of-funds documentation where required by anti-money laundering regulations.

3.3 Gaming Data

We collect records of all gaming activity on the Platform, including: game sessions; bet amounts and outcomes; bonus usage; and responsible gaming limit settings.

3.4 Technical Data

We automatically collect certain technical data when you access the Platform, including: IP address; device type and operating system; browser type and version; session duration and timestamps; and geolocation data (to the extent necessary to verify Philippine residency for PAGCOR compliance).

3.5 Communications Data

We retain records of your communications with our customer support team, including live chat transcripts, support ticket correspondence, and any complaints or feedback submitted through the Platform.

4. How We Use Your Personal Data

Purpose	Data Used
Account registration and identity verification	Registration data, government ID
Processing deposits and withdrawals	Financial data, identity verification
Delivering gaming services and personalising your experience	Gaming data, technical data
PAGCOR regulatory compliance and reporting	Registration data, gaming data, financial data
Anti-money laundering (AML) and fraud prevention	All categories as required
Responsible gaming monitoring and intervention	Gaming data, account settings
Customer support and dispute resolution	Communications data, account data
Platform security and abuse prevention	Technical data, account activity
Promotional communications (with consent)	Contact details, gaming preferences

5. Legal Basis for Processing

me779 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to enter into and perform the Player Account Agreement with you, including account registration, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160, as amended), and other applicable Philippine laws and regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting our support team.

6. Cookies and Tracking Technologies

The me779 Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, detect fraudulent activity, and analyse aggregate usage patterns to improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing core functionality such as session authentication and account security.
• Functional cookies: Enable enhanced features such as remembering your language preferences and responsible gaming settings.
• Analytics cookies: Collect anonymised data about how Players use the Platform to help us identify performance issues and improve the user experience. No personally identifiable information is shared with analytics providers.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent access to the Platform.

7. Data Sharing and Disclosure

7.1 Service Providers

me779 shares personal data with trusted third-party service providers who assist in operating the Platform, including: payment processors (GCash, PayMaya, and banking partners); identity verification service providers; game software providers; cloud hosting and data centre operators; and customer support software providers. All service providers are contractually bound to process your data only as directed by me779, in accordance with applicable Philippine data protection law, and to implement appropriate security measures.

7.2 Regulatory Authorities

me779 is legally required to share certain player data with PAGCOR and, where applicable, the Anti-Money Laundering Council ("AMLC") and the National Privacy Commission, in accordance with its regulatory obligations. Such disclosures are mandatory and do not require your consent.

7.3 Law Enforcement

me779 will disclose personal data to Philippine law enforcement authorities where required by a valid court order, subpoena, or other lawful process, or where disclosure is necessary to prevent or investigate criminal activity.

7.4 No Sale of Data

me779 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their independent marketing or commercial purposes.

8. Data Retention

me779 retains personal data for the following periods, or longer where required by law:

• Account and identity data: For the duration of the account relationship, plus five (5) years following permanent account closure, as required by PAGCOR licensing conditions and AML regulations.
• Transaction and gaming records: Five (5) years from the date of the transaction, in compliance with Philippine AML obligations.
• Customer support records: Three (3) years from the date of the support interaction.
• Marketing consent records: Until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with NPC-recommended disposal standards.

9. Data Security

me779 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include: 128-bit SSL/TLS encryption for all data in transit; encryption at rest for sensitive data including payment information and government ID numbers; access controls limiting employee access to personal data on a strict need-to-know basis; regular security vulnerability assessments and penetration testing; and an incident response procedure aligned with NPC notification requirements under the Data Privacy Act. In the event of a personal data breach that is likely to adversely affect your rights and freedoms, me779 will notify affected Players and the NPC within the timeframes prescribed by Philippine law.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by me779:

• Right to be informed: The right to be informed about the collection and processing of your personal data, including the purposes and legal bases for processing — as set out in this Policy.
• Right of access: The right to request a copy of the personal data me779 holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all data subject requests within fifteen (15) business days.

11. Children's Privacy

The me779 Platform is strictly intended for individuals aged 21 years and above, as required by PAGCOR. me779 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account and delete the data in question. If you believe that a minor has registered an account on the Platform, please notify us immediately at [email protected].

12. Cross-Border Data Transfers

Where me779 transfers personal data outside the Republic of the Philippines — for example, to game software providers or cloud infrastructure operators located in other jurisdictions — such transfers are conducted in accordance with Section 21 of the Data Privacy Act and the NPC's guidelines on cross-border data flows. me779 ensures that adequate data protection safeguards are in place before any transfer, including contractual data processing agreements incorporating standard privacy clauses approved by the NPC or equivalent authorities.

13. Updates to This Privacy Policy

me779 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material updates will be communicated to registered Players via the Platform and/or by notification to registered contact details at least seven (7) days before the effective date of any change. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by me779, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the me779 Platform
• Response Time: Within fifteen (15) business days for formal data subject requests

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data protection concerns. Information about how to file a complaint with the NPC is available on the NPC's official website.